Accessibility

Accessibility

How may we help you?

Haldimand County Hydro is firmly committed to providing accessible, quality service.   If you would like to see a copy of our corporate accessibility policy or any other documents related to our commitment, please contact us.  Upon request we will provide policies and procedures relating to the provision of services to people with disabilities in a format that takes into account the person’s disability.

Your Feedback

Feedback from the public is also welcomed as it may identify areas that require change and encourage continuous service improvements. Feedback about the delivery of services to persons with disabilities may be given by:
 Business Office/Mailing Address
Haldimand County Hydro Inc.
1 Greendale Drive
Caledonia, On  N3W 2J3
 Email
info@hchydro.ca

In Person by Appointment

Anyone wishing to see a Haldimand County Hydro representative will need to make an appointment. To make an appointment please contact Haldimand County Hydro directly.  If any accommodations need to be made for your visit, please let us know. Visitors who require accommodation or accessible parking are asked to park in the main parking lot and enter using the front entrance.  A designated parking spot is available.

Disruptions to Service

Should there be a planned or temporary disruption of accessibility features required for your visit the representative you are meeting with will provide advance, reasonable notice by making every reasonable effort to contact you.   Alternate arrangements suitable to both parties will be made.

Life Support Notification

An uninterrupted supply of electricity cannot be guaranteed.   Most power outages are caused by unpredictable events such as lightning, equipment failure or extreme weather conditions. For more information, click here.

Feedback Form

Haldimand County Hydro welcomes your feedback, comments and suggestions on ways to improve our service to people with disabilities. Please fill out and submit the below form to leave a comment, all suggestions and feedback are appreciated.

Comments/Feedback from People with disabilities on the way Haldimand County Hydro provides services to people with disabilities are welcomed and appreciated.   The Haldimand County Hydro Feedback Process allows for comments/feedback, as well as specifying the actions that will be taken by Haldimand County Hydro if complaints or suggestions are received.

Please provide us your contact information using the form below, so we may follow up with you on your feedback.
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