Business Services

Haldimand County Hydro is dedicated to providing its more than 2,500 business customers with affordable, safe and reliable electricity distribution. In this section, we will provide our business customers with information on Smart Meters, electricity and water rates and an overview of your bill and payment information.

How do you know you’re a business customer?

Business customers are those that fit in one of the service classifications below:

General Service

General Service does include farms supplied from poly-phase primary lines. General Service includes commercial, industrial, educational, administrative, auxiliary and government services. It also includes combination services where a variety of uses are made of the service by the owner of one property.

General Service Less Than 50 kW

This classification applies to a non residential account whose average monthly maximum demand is less than, or is forecast to be less than, 50 kW.

General Service 50 to 4,999 kW

This classification applies to a non residential account whose average monthly maximum demand used for billing purposes is equal to or greater than, or is forecast to be equal to or greater than, 50 kW but less than 5,000 kW. Note that for the application of the Retail Transmission Rate – Network Service Rate and the Retail Transmission Rate – Line and Transformation Connection Service Rate the following sub-classifications apply:
  • General Service 50 to 1,000 kW non-interval metered
  • General Service 50 to 1,000 kW interval metered
  • General Service greater than 1,000 to 5,000 kW interval metered

Unmetered Scattered Load

This classification applies to an account taking electricity at 750 volts or less whose average monthly maximum demand is less than, or is forecast to be less than, 50 kW and the consumption is unmetered. Such connections include cable TV power packs, bus shelters, telephone booths, traffic lights, railway crossings, etc. The level of the consumption will be agreed to by the distributor and the customer, based on detailed manufacturer information/documentation with regard to electrical consumption of the unmetered load or periodic monitoring of actual consumption.