What's happening with residential electricity usage rates?
The Ontario Energy Board decreased 'Electricity' prices effective May 1, 2007. Your consumption in kilowatt-hours (kWhs) is separated into two price tiers under the government's Regulated Price Plan. The price threshold for these tiers will be 1,000 kWh per 30 days during the winter season (Nov 1 - Apr 30) and 600 kWh during the summer season (May 1 - Oct 31). This allows consumers to use more electricity at a lower price in the winter. For more information visit the Ontario Energy Board's Web site.
Where can I make bill payments?
At this time, you can make bill payments by mail, through automatic withdrawal from your bank account, through telephone banking, through your PC, and at your bank or ATM.
If I'm paying by cheque, who should it be made payable to?
All cheques should be made payable to Haldimand County Hydro Inc. Please be sure to include the bill stub with your payment.
Can I pay my bill at the Haldimand County Hydro office?
At this time, we only accept cheque payments.
How can I confirm my account balance?
You can find out what your account balance is by calling our Customer Service department at 905-765-5211 or info@hchydro.ca . Office hours are Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding holidays).
Can I view my bill online?
At this time, you are not able to view your bill online
What is Pre-Authorized Payment?
Haldimand County Hydro offers the convenience of a Pre-Authorized Payment (PAP) Plan option. Under this plan, when your bill is due, the exact amount is automatically withdrawn from your bank account. Click here to download a PAP registration form.
How do I contact you about my bill?
If you have any questions or concerns about your bill, contact our Customer Service department during normal business hours, 8:30 a.m. to 4:30 p.m. Monday through Friday (excluding holidays) at 905-765-5211 or info@hchydro.ca
How do I read a meter?
Your meter has either four or five dials on it. Some hands move clockwise and others move counter clockwise. All hands move from 1 to 2 to 3, and so on. From left to right, read and record the placement of the hand on each dial. If the hand on the dial is between numbers, always use the lowest of the two numbers. The only exception is if the hand is between 0 and 9, in which case you would use 9.
You can submit your meter reading online! Click here.
What is an estimated reading?
If we have not been able to read your meter, we will estimate your consumption for that particular billing period. An estimated reading takes into account past electricity use as well as adjustments relating to the season. Any differences will be adjusted at the time of the next meter reading. Estimated readings only take place when we are unable to gain access to read your meter.
Can I submit my meter reading online?
Yes, you can now submit your meter reading using our online form. When should you submit your meter read online? If we are unable to read your meter during our visit to your home, then you can complete and submit your meter reading using our meter read form.
How often will Haldimand County Hydro read my meter?
Meters are read 12 times per year and you will receive a bill 12 times per year. You can budget accordingly by calling our Customer Care staff to determine the billing date for your area, or you can determine the schedule based on the billing date of your first bill. Once you receive your first bill, you will be billed at approximately the same time every month.
