Immediately following the due date, steps will be taken to collect the full amount of the bill. If the bill is still unpaid sixteen calendar days after the due date (including seven calendar days after a Collection Notice, which has been given to the customer and advises then of pending disconnection), the service may be disconnected and not restored until satisfactory payment arrangements have been made, including costs of reconnection. Such discontinuance of service does not relieve the Customer of the liability for arrears or minimum bills for the balance for the term of contract, nor shall Haldimand County Hydro be liable for any damage to the Customer’s premises resulting from such discontinuance of service. Collection notices will be in writing and if given by mail should be deemed to be received on the third business day after mailing.

Haldimand County Hydro will provide a Fire Safety Notice and any other public safety notices or information bulletins issued by public safety authorities and provided to the distributor, which provide information to consumers respecting dangers associated with disconnection of electricity service. Safety notices will be sent with the Collection Notice, which is delivered to the customer 7 days prior to a disconnection.  Saftey notices will also be sent with a Disconnection Notice, which is left at the property after the service is disconnected.

Upon discovery that a hazardous condition or disturbance propagation (feedback) exists, Haldimand County Hydro will notify the Customer to rectify the condition at once. In case the Customer fails to make satisfactory arrangements to remedy the condition within seven calendar days after a disconnect notice has been given to the Customer, the service may be disconnected and not restored until satisfactory arrangements to remedy the condition have been made. Haldimand County Hydro shall not be liable for any damage to the Customer’s premises resulting from such discontinuance of service. Collection notices, which advises customers of pending disconnection and has been given to the Customer, will be in writing and if given by mail shall be deemed to be received on the third business day after mailing.

Your Billing Time Line (click here for an example)

Charges

Collection of account charge – no disconnection                        $30.00
Disconnect/Reconnect Charge - At Meter During Regular Hours  $65.00
Disconnect/Reconnect Charge - At Meter After Regular Hours     $185.00
Disconnect/Reconnect at pole – during regular hours                  $185.00
Disconnect/Reconnect at pole – after regular hours                    $415.00