Welcome

Haldimand County Hydro services more than 21,000 customers stretching across an area of 1,252 square km (320,753 acres) with more than 1,665 km of distribution line length. We are dedicated to providing a reliable, cost-effective supply of electricity with a continued focus on energy conservation, safety and customer service.

The past year was once again filled with the ongoing challenges of a changing electricity industry met by dedicated and determined staff at Haldimand County Utilities, while they also dealt effectively with their traditional responsibilities of maintaining a high level of customer service and reliability of supply. As the electrical industry continues to evolve and adapt to the myriad of legislative regulations and changes, our staff remain focused and dedicated to providing a reliable, cost effective supply of electricity to our 20,000 customers throughout Haldimand County.

We have been creating great customer moments begin long before your phone call or sending out an accurate bill to you. We are working hard to improve our processes, continue to train our staff and implement the regulated changes to the electricity market. Taking care of our customers is important to us.